Shipping and Payment

Shipping and Payment

Standard Delivery

Free standard delivery worldwide if you spend 250 USD or more.

Shipping cost for orders below 250 USD and expected delivery time:

Delivery to: Shipping cost Expected delivery time *
Moscow 9 USD 1-2 days
Russia 25 USD 2-7 days
Worldwide 49 USD 7-20 days

* We at MyBearMood make sure the goods we post on our websites are in stock and ready to ship. However, once at the courier service, our beautiful boxes face real life logistics issues. In the situation of transport disruptions during COVID-19 period the standard delivery terms might be different from what we usually would expect. Please follow-up your delivery closely and try not to miss the door bell. If you don’t want to wait we recommend you choose express delivery.

**Customs fees and duties have to be paid by the recipient.

Express Delivery

Express delivery is performed by DHL courier service. Customs fees and duties have to be paid by the recipient.

Delivery to: Shipping cost Expected delivery time *
St. Petersburg (Russia) 15 USD 2-3 days
Russia 35 USD 2-3 days
Worldwide 80 USD 3-5 days

Returns

Purchased items can be returned within 30 days with full reimbursement. The return delivery is free of charge for Russia but the cost is borne by the shipper if the pick up point is outside of Russia. If you want to exchange your items, you can make a return of the order within 30 days period and make a new order. Just email us at return@mybearmood.com if you are planning a return.

When exchanging and returning, consider the following:

  • Returned items must be in the same condition in which you received them.
  • Before returning, make sure that the goods are packed with original labels and in the original packaging.
  • Attach the printout of the order confirmation email.
  • After receiving your parcel, we will check the condition of the products before exchanging them for other items or returning their value.
  • Money is credited to the card which was used for the initial purchase within the time period stipulated by the rules of banks.

* Payment by credit cards is carried out through payment services of Yandex Checkout or JSC ALFA-BANK. We accept VISA, MasterCard, MIR cards.

The online payment service is carried out in accordance with the Rules of the international payment systems Visa and MasterCard and the MIR Payment System on the principles of confidentiality and security of payment, for which the most modern methods of verification, encryption and data transfer through closed communication channels are used. The bank card data is entered on the secure payment page of the Yandex Checkout or Alfa Bank.

When on the secure payment page, you will need to enter bank card data: card number, card holder name, card expiration date, three-digit security code (CVV2 for VISA, CVC2 for MasterCard, Additional Identification Code for MIR). All necessary data is printed on the card itself. A three-digit security code is the three digits on the back of the card.

Next, you may be redirected to your issuing bank’s page to enter the security code that you will get by SMS. If you don’t get the security code, please contact your issuing bank.

The personal information you provide (name, address, telephone, e-mail, bank card number) is confidential and cannot be disclosed. Your credit card details are transmitted only in encrypted form and are not stored on our Web server.

** The exact delivery time depends on the region and may differ from the above. If critical, please check with the seller.

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